Support
Last updated: 1 June 2026
Need a hand with the Festival Radar Pro app? We're here to help. Whether you are setting up an event, troubleshooting an issue in the field, or have a question about your account, the fastest way to reach us is by email.
Contact us
- Email: [email protected]
- Response time: we aim to respond within one business day. During a live event, urgent issues are prioritised.
- Location: Festival Radar Pro is operated from Leuven, Belgium (Central European Time).
To help us resolve your issue quickly, please include your name, the name of your event or organisation, the device and app version you are using, and a short description of what you were doing when the problem occurred.
Frequently asked questions
How do I get access to the app?
Festival Radar Pro is provided to event teams through their organisation. If you are a coordinator setting up a new event, request a demo and we will get you onboarded. If you are field staff, your event coordinator will invite you and you will receive sign-in details. For invitation issues, email [email protected].
I can't sign in
Make sure you are using the email address and phone number registered for your event. If you still cannot sign in, ask your event coordinator to confirm your membership, or contact us and we will help restore access.
The app isn't sending or showing notifications
Check that notifications are enabled for Festival Radar Pro in your device settings, and that you have a working network connection. Please note that on iPhone and iPad, push notifications require iOS 16.4 or later with the app installed to the Home Screen. If notifications still do not arrive, contact support with your device model and iOS version.
Which devices and versions are supported?
The app runs in modern mobile and desktop browsers and installs to your Home Screen as a Progressive Web App. On Apple devices we recommend the latest version of iOS or iPadOS for the best experience.
How do I report a bug or request a feature?
We build alongside the people who use the product in real control rooms. Email [email protected] with the details and, where possible, a screenshot. Your feedback directly shapes our roadmap.
How do I manage or delete my data?
You can request access to, correction of, or deletion of your personal data at any time. See our Privacy Policy for details, or email [email protected] and we will assist you.