Privacy Policy

This Privacy Policy explains how Festival Radar Pro ("we", "us", or "our") collects, uses, and protects your personal data when you use our website and application (together, the "Service"). We are committed to handling your data responsibly and in accordance with the EU General Data Protection Regulation (GDPR).

1. Who we are

Festival Radar Pro is operated from Leuven, Belgium. For any questions about this policy or your data, contact us at [email protected].

2. Information we collect

• Account information: name, email address, phone number, and role within your organisation.
• Operational data: incidents, messages, locations, and other content you create while using the Service.
• Usage data: device information, log data, and analytics about how you interact with the Service.
• Cookies and similar technologies: used to keep you signed in and to improve the Service.

3. How we use your information

• To provide, operate, and maintain the Service.
• To authenticate users and manage access and permissions.
• To send important notifications related to events and incidents.
• To improve, troubleshoot, and secure the Service.
• To comply with our legal obligations.

4. Legal bases for processing

We process your data on the basis of contract performance (to deliver the Service), legitimate interests (to secure and improve the Service), your consent where required, and compliance with legal obligations.

5. Sharing your information

We do not sell your personal data. We may share data with trusted service providers who process it on our behalf (such as hosting and infrastructure providers), and with members of your own organisation as required to operate the Service. We may also disclose data when required by law.

6. Data retention

We retain personal data only for as long as necessary to provide the Service and to meet our legal obligations. When data is no longer needed, we delete or anonymise it.

7. Your rights

Subject to applicable law, you have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability and to object to processing. To exercise these rights, contact us at [email protected].

8. Data security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure.

9. International transfers

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.

11. Contact

If you have questions about this Privacy Policy, contact us at [email protected].